Nordic Expert Group Ltd ("Company", "we", "us", or "our") operates FutureMe AI (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
Account Data
- Email address and name (via Apple ID or Google Sign-In)
- Profile information you choose to provide
- Account preferences and settings
Health Program Data
- Program selections and progress
- Task completions and streaks
- XP, badges, and gamification data
- Daily task history
Lifestyle Profile (Optional, Self-Reported)
If you choose to complete the Health Quality Index (HQI) profile, you provide self-reported lifestyle data such as:
- Typical sleep duration and quality
- Exercise frequency and intensity
- Diet and nutrition habits
- Hydration and stress levels
- Smoking and alcohol consumption
This information is used to personalize AI-generated results and coaching recommendations. It is not medical information, is not synced to Apple Health or HealthKit, and is not shared with advertisers. It is transmitted to our AI partners (Replicate, OpenAI) only as contextual input for your generations or coaching prompts.
Photos (AI Aging Feature)
- Photos (selfies) you upload for AI aging processing
- Your target age and, if provided, lifestyle profile context — included in the AI prompt sent to Replicate alongside the photo
- Generated aged images returned by the AI provider
- Retention:Photos uploaded to Replicate's Files API are stored on Replicate's infrastructure during processing and expire automatically per Replicate's default retention (currently 1 hour). We do not separately archive your input selfies on our servers. Generated images are delivered to your device and stored locally in your app history; you can delete them at any time from the app.
Device & Usage Data
- Device identifiers for analytics
- App usage patterns and interactions
- Crash reports and performance data
- IP address and approximate location (country level)
2. How We Use Your Data
- Provide and improve FutureMe AI services
- Sync your progress across devices
- Process AI aging requests
- Send notifications about your programs (with your consent)
- Analyze usage patterns to improve our app
- Respond to support requests
- Prevent fraud and abuse
3. Data Storage & Security
We implement industry-standard security measures to protect your data:
- Data is stored on secure cloud servers (Turso/Cloudflare)
- All data transmission uses HTTPS encryption
- Photos processed via Replicate API are not retained after processing
- We use Firebase Authentication for secure sign-in
- Regular security audits and monitoring
4. Third-Party Services and Processors
We use the following third-party services to operate the Service. Each receives only the data necessary for its stated purpose. Each operates under its own privacy policy (linked below).
- Apple (Sign in with Apple, App Store, StoreKit) — authentication (name, email relay option at your choice), subscription and one-time purchase processing, billing, refunds. Apple receives transaction data under its own Apple Media Services Terms. Apple Privacy Policy
- Google (Sign-In) — optional authentication provider. Receives email, name, and profile image only if you choose Sign in with Google. Google Privacy Policy
- Firebase (Google LLC) — authentication backend, analytics events, crash and performance reporting, push notifications, remote configuration. Receives your Firebase user identifier, analytics events, device information, and crash diagnostics. Firebase Privacy
- RevenueCat — subscription state management, receipt validation, restore-purchase orchestration. Receives your Firebase user identifier and App Store transaction metadata (product IDs, purchase dates, expiration). RevenueCat Privacy Policy
- Replicate — AI image-to-image age transformation. Receives your uploaded selfie plus a text prompt that includes your target age and, if provided, lifestyle profile context. Replicate auto-deletes Files-API uploads on a short retention schedule (currently 1 hour). Replicate Privacy Policy
- OpenAI— AI text generation for the "future story" that accompanies your aged photo and, where applicable, for the in-app coaching assistant. Receives text prompts only (including your target age and, if present, lifestyle context). No selfies or photos are sent to OpenAI. OpenAI Privacy Policy
- Sentry — crash and error diagnostics. Receives anonymized crash reports, error stack traces, app version, OS version, and device model. We do not intentionally include your email, name, photos, or lifestyle profile in Sentry events. Sentry Privacy Policy
- Vercel — hosting of the futureme-ai.app website and its analytics for web pages (not the iOS app). Receives web request logs and anonymized performance metrics. Vercel Privacy Policy
We do not sell your personal information, we do notuse it for cross-app advertising tracking (Apple's App Tracking Transparency framework), and we do not share it with data brokers.
5. Your Rights
Under GDPR and other applicable privacy laws, you have the right to:
- Access — Request a copy of your personal data
- Rectification — Correct inaccurate data
- Erasure — Request deletion of your account and data (see Section 6 below for the in-app deletion flow)
- Portability — Export your progress data in a machine-readable format
- Objection — Opt out of analytics processing
- Restriction — Limit how we process your data
- Withdraw consent — Withdraw any consent you previously gave, without affecting lawfulness of prior processing
- Lodge a complaint — File a complaint with your national data protection authority
To exercise these rights, contact us at privacy@futureme-ai.app. We respond to verified requests within 30 days.
6. Account and Data Deletion
You can delete your account at any time directly inside the FutureMe AI app:
- Open the app → Settings → Danger Zone → Delete Account
- Confirm the warning dialog
Confirming deletion will:
- Permanently delete your Firebase authentication record (email, name, profile photo URL)
- Remove your generation history, coach-program progress, and lifestyle profile from our servers
- Reset your RevenueCat subscription record on our side (your subscription itself must be cancelled separately in iOS Settings → Apple ID → Subscriptions — only Apple can cancel an App Store subscription)
- Clear locally cached images, credits, preferences, and analytics identifiers on your device
Third-party processors (Firebase, Sentry) will propagate your deletion or anonymize your records within their standard processing windows (up to 90 days, per their respective retention schedules).
If you cannot access the app for any reason, email privacy@futureme-ai.app and we will process the deletion manually.
7. California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA:
- The right to know what personal information we collect, use, disclose, and — if applicable — sell or share
- The right to delete personal information we have collected
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information
- The right to limit use of sensitive personal information
- The right to non-discrimination for exercising any of these rights
We do not sell or share personal information in the sense defined by CCPA/CPRA, and we do not engage in cross-context behavioral advertising. You do not need to submit a "Do Not Sell or Share My Personal Information" request for that reason. You may still exercise any of the rights above by emailing privacy@futureme-ai.app.
8. Subscriptions, Auto-Renewal, and Payments
Subscriptions and one-time credit purchases are sold through Apple's App Store using StoreKit. We do not directly charge or store payment card details.
- Auto-renewal: Subscriptions automatically renew for the same period and price unless cancelled at least 24 hours before the end of the current period.
- Cancellation: Cancel at any time in iOS Settings → Apple ID → Subscriptions. After cancellation, access remains active until the end of your current billing period.
- Free trials: Where offered, free trials automatically convert to paid subscriptions unless cancelled before the trial ends.
- Refunds: Refund requests for App Store purchases are handled by Apple under Apple Media Services terms. We do not process refunds directly.
- Consumable credits: Credits purchased in the app are consumed upon successful use and are non-refundable once used. If a generation fails before delivery, the credit is automatically restored.
For full subscription and credit terms, see our Terms of Service.
9. Data Retention
- Account data: Retained until you delete your account (see Section 6)
- Progress, lifestyle profile, generation history: Retained until account deletion or until you manually clear them in-app
- Analytics events: Up to 26 months, per Firebase default retention
- Crash and diagnostic data:Up to 90 days (Sentry default; Firebase Crashlytics follows Google's default)
- Selfies uploaded for AI processing: Auto-deleted by Replicate per their Files-API retention (currently 1 hour). We do not archive your input selfies on our servers.
- Generated images:Stored locally on your device in the app history until you delete them. Deliverable URLs from Replicate expire per Replicate's retention policy.
- Subscription and purchase records: Retained by Apple and RevenueCat for as long as required by applicable tax, accounting, and App Store operator obligations.
10. Children's Privacy
FutureMe AI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
11. International Data Transfers
Our AI processors (Replicate, OpenAI), analytics provider (Firebase), crash reporting (Sentry), and web hosting (Vercel) are based in the United States. If you access FutureMe AI from the European Economic Area, the United Kingdom, or Switzerland, your personal data will be transferred to and processed in the United States.
For these transfers, we rely on the European Commission's Standard Contractual Clauses (SCCs) and, where applicable, our providers' certification under the EU-US Data Privacy Framework. You can request a copy of our SCCs by emailing privacy@futureme-ai.app.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will notify you via in-app notification.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
14. Governing Law
This Privacy Policy is governed by the laws of the Republic of Estonia, a member of the European Union. GDPR (General Data Protection Regulation) applies to all EU users.